If you have questions about the academic content of your unit, you should contact the teaching staff or unit coordinator for the unit. Check the forums in your unit first in case your enquiry has already been answered. Check your unit material to see if there is a preferred method of contact for the unit staff.
If you have administrative enquiries about your unit or course, you can contact UNE administrative staff directly via AskUNE. Some teaching areas have administrative staff to assist students for enquiries specific to a unit. They can also be contacted using AskUNE. They may have phone and fax contact. Refer to the unit information to determine if this is available for your unit.
The Student IT Services page has information relevant for students. If you have difficulties accessing your online unit you can contact the ITD Service Desk on +61 (2) 6773 5000, toll-free 1800 763 04002 or firstname.lastname@example.org for advice and assistance. If you have questions about the unit content or assessment, you should contact the unit coordinator or teaching staff for your unit.
Advice on writing
First year external students can get advice on writing and study skills by enrolling in the First year academic skills support moodle unit.
UNE are currently piloting YourTutor, an online academic support service to complement the services available to students through the Academic Skills Office, First Year Advisors and college and school based peer support. YourTutor is a third party provider specialising in providing online academic support for students. YourTutor is free for all UNE students.
The Academic Skills Office (ASO) is UNE's learning support unit. The ASO has a wealth of print and online resources to help you with your academic study skills development or problems.
The ASO has developed a series of fact sheets that answer the questions most frequently asked by students.
Other support services are available to assist you throughout the course of your studies. Some of these services are outlined below. The full range of support services is available at the Current Students page.
Student Support’s services include disability and special needs support, counselling, and career development.
Aboriginal and Torres Strait Islander students
The Oorala Aboriginal Centre is a study support and advisory centre for internal and external Aboriginal and Torres Strait Islander students at UNE.
UNE International provides support for international students and provides a link between the administrative and academic functions at UNE.
Tutorials and courses are available for a range of software programs for UNE students in . See this page for more information.
If you can’t find the right person to talk and need a little bit of support with your university experience, contact the Student Support Team and you'll be sent in the right direction.
Contact Student Support via email@example.com or via the Student Support hotline on 02 6773 4430. If there is no answer, please leave a message (including your contact number and the best time to return your call!) We are keen to make sure that you get the support you need.
Students can record how they feel about each of their units within myUNE. If you want to express how you are feeling about a particular unit, simply click on the relevant emotion icon and select the expression that best describes how you are feeling about the unit. You can choose Happy, Neutral, Unhappy, Very unhappy or I don't want to say.